RAPS DC-Baltimore Chapter: Making Your Manager Listen: What to Say and How to Say it

Do you know the image you project when you talk to your manager? Does he/she view you as a competent employee who can explain a problem and the required action succinctly? Alternatively, does he/she see you as someone who takes too long to get to the point?

During this high-energy, interactive workshop, you will receive feedback about how others perceive you, which can influence your image. You will also learn how to prepare and describe an issue in 30 seconds using the “what,” “so what” and “now what” pattern.

After completing the session, you will be able to:

  • Recognize when it is and is not appropriate to request a meeting
  • Employ a template to structure a succinct message
  • Apply techniques to keep your manager engaged
  • Use traits that demonstrate credibility
  • Recognize the importance of body language
  • Employ strategies when responding to difficult questions

Join colleagues from your local regulatory community for the last chapter event of 2017. This event is sponsored by the RAPS DC Baltimore Chapter and is intended to facilitate networking and knowledge sharing among area regulatory personnel. A light meal will be available for all attendees. RAC holders may claim two RAC recertification credits.

  • At a Glance
  • Agenda
  • Speakers
  • Registration Info
  • Cancellation

At a Glance


Wednesday, 29 November 2017 (5:30–8:00 pm EST) 


RAPS Global Headquarters
5635 Fishers Lane, Suite #550
Rockville, MD 20852

RAC Credits:

2 RAC certification credits upon completion of the program 

Registration Fees:

RAPS members: $30
List: $45


Thursday, 29 November 2017

5:30–6:15 pm EST     Registration Check-in, Networking and Dinner
6:15–8:00 pm EST     Speaker Presentations and Interactive Discussion


Daniela Drago, PhD, RAC, director, Regulatory Affairs Programs, George Washington University School of Medicine and Health Sciences 
Nancy Singer, JD, RAC, FRAPS, president, Compliance-Alliance 

Registration Info

RAPS Members: $30          
List: $45 

>> Registration Online

>> Registration Form (PDF) – for registration by mail or fax.

Other Information

RAPS reserves the right to cancel this program at its sole discretion. RAPS will not be responsible for travel or other costs incurred due to cancellation. 

Photo Release: By registering for this program, you acknowledge that your picture may be taken by RAPS agents and consent to the use of your name and likeness by RAPS for any RAPS use as deemed appropriate by the organization.

Questions? Call RAPS Solutions Center at +1 301 770 2920, ext. 200, or email raps@raps.org.

Program Contacts

Local contact: Daniella Drago, PhD, RAC, RAPS DC/Baltimore Chapter 
RAPS contact: Wesley Carr, senior program manager, chapter and volunteer relations


Registration fees for this event are nonrefundable. Substitutions may be accepted with written approval from RAPS. If you have questions or concerns, please contact RAPS customer service at +1 301 770 2920, ext. 200, or via email at raps@raps.org.

RAPS reserves the right to cancel this program at its sole discretion. RAPS will not be responsible for travel or other costs incurred due to cancellation.