Account Access Troubleshooting

Account Access Troubleshooting

We apologize for any inconvenience you may be experiencing while attempting to access your RAPS account. To resolve this issue as quickly as possible, please view the login troubleshooting section below.

Login Troubleshooting:

I forgot my password, or need to reset it.

I forgot my user ID.

I need to register for an account.

Frequently Asked Questions

What should I do if I don't know my RAPS ID Number or RAPS.org User ID?
If you do not know your RAPS ID number or RAPS.org User ID, you may look up your RAPS.org User ID with your email address. You may also contact the RAPS Solutions Center at raps@raps.org or call +1 301 770 2920, ext. 200. We are available Monday through Friday, 8:30 am–5:00 pm ET.
What should I do if my email address was not found in the RAPS database?
If you do not have an email address on record with RAPS, please contact the RAPS Solutions Center by email at raps@raps.org or by phone during regular business hours, Monday through Friday, 8:30 am–5:00 pm ET at +1 301 770 2920, ext. 200.
I know I am entering the correct RAPS ID Number, why can't I log in?
Some RAPS ID numbers have preceding zeros (e.g. 0001234). Enter your ID without the preceding zeros (e.g. 1234) to access your account. If you continue to experience difficulty, please contact the RAPS Solutions Center at raps@raps.org or call +1 301 770 2920, ext. 200. We are available Monday through Friday, 8:30 am–5:00 pm ET.
What is the difference between the Member/Customer Login and the Career Development Login?
The Career Development Login is ONLY for accessing job seeking tools specific to our online job board Regulatory Career Connections (i.e. posting a resume, applying for a job and other career services), while the Member/Customer Login is for accessing all other RAPS services including membership accounts, education, training, products and purchases.