Conflict Resolution and Negotiation: Effective Tools and Techniques (November2022)

RAC Credits
Virtual Programs Virtual Programs
Friday, 04 November 2022 (1:00 PM) - Friday, 04 November 2022 (3:00 PM) Eastern Time (US & Canada)

Health care companies want to promote a culture in which the employees enjoy coming to work and interacting with people at all levels within and outside the organization. For you to be effective, you need skills in conflict resolution and negotiation. After completing the virtual class, you will be able to:

  • Recognize that conflict may exist within an organization
  • When dealing with people, recognize that the amount of influence each party has depends on their source of power
  • Define the process of negotiation
  • Recognize the importance of preparation
  • Identify ways to deal with individuals who use inappropriate tactics

Please note that this workshop will be recorded and available to participants through November 30, 2022.

Pricing Amounts & Deadlines

22 November 2021 – 4 October 2022: Member $195.00 | Nonmember $230.00
5 October 2022 – 4 November 2022: Member $230.00 | Nonmember $270.00

This virtual program is a component in the RAPS Certificate in Effective Communication. To earn the certificate, professionals in the regulatory field need to complete five 90- to 120-minute virtual classes that include:

1.  Business Writing for Regulatory Professionals: Making it Easy

2. Dangerous Documents: Avoiding Land Mines in Your Records and Emails

3. Strategies in Meetings: Achieving Your Objectives

4. Conflict Resolution and Negotiation: Effective Tools and Techniques

5. Talking to Decision Makers: What to Say and How to Say It

[Learn More]


Nancy Singer

Nancy Singer is President of Compliance-Alliance LLC. She is on the faculty of George Washington University School of Medicine and Health Sciences. She presently teaches classes for FDA Staff Colleges and FDA District Offices, Previously, she served as Special Counsel for the Advanced Medical Technology Association. For her efforts to improve communication between the government and the regulated industry, Nancy received Vice President Gore’s Reinventing Government Hammer Award and the FDA Commissioner’s Special Citation. She began her career as an attorney with the United States Department of Justice doing litigation for FDA enforcement cases. Subsequently she was a partner at the law firm of Kleinfeld Kaplan and Becker. Nancy is a retired commander in the Naval Reserve.

Susan Rolih

Susan Rolih is a quality assurance and regulatory consultant specializing in In vitro diagnostic devices (IVDDs). Previously she served as Executive and Corporate Vice Presidents of Global Regulatory and Quality Systems for two US-based in vitro diagnostic companies. She has had extensive experience remediating quality systems and establishing regulatory strategies for both IVDD and life science companies. She has long experience negotiating with foreign and US regulatory agencies, including US FDA, US USDA, US EPA, US ATF, the European Union, Health Canada, and others. She has a Bachelor’s degree in Medical Technology and a Master’s degree in Immunohematology.

Marlene Bobka

Marlene Bobka serves as president at FOI Services Inc. In this role, she oversees operations that facilitate access to FDA records using the Freedom of Information Act. Bobka is a widely published author and speaks frequently on finding and using fugitive drug, device, and biologic regulatory information. Before joining FOI, she taught online searching strategy; conducted extensive medical, chemical, and government literature research; and designed and documented databases at Bibliographic Retrieval Services and the National Cancer Institute. Bobka has been named a “Thought Leader” by Pharmaceutical Executive and was included among Medical Device & Diagnostic Industry’s 100 Influential Device Executives. She holds an MLS with a concentration in biomedical information structure, and has served as a guest lecturer, adjunct faculty member and advisory board member for graduate programs in library and information sciences and FDA regulatory affairs.

Cancellation Policy

RAPS reserves the right to cancel this program at its sole discretion. RAPS will not be responsible for travel or other costs incurred due to cancellation. 

All cancellation requests must be submitted in writing to Cancellations will receive a full refund minus a 20% administrative fee. RAPS is unable to accept cancellations by phone. 

Paid registration substitutions may be accepted with written approval from RAPS for requests received before the start of the event. To transfer a registration, email with the event title, name of the original registrant and the contact information for the new attendee. 

Proof of Attendance

RAPS will send an electronic letter or a certificate of attendance following the workshop.


Contact the RAPS Solutions Center:
Call +1 301 770 2920, ext. 200 (8:30 am–5:30 pm EST, Monday–Friday) or email  

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