Dangerous Documents: Avoiding Land Mines in Your Records and Emails

RAC Credits
Virtual Programs Virtual Programs
Thursday, 27 January 2022 (8:00 AM) - Thursday, 27 January 2022 (9:30 AM) Eastern Time (US & Canada)

Our popular communication certificate series is now being offered at a time convenient for regulatory professionals located outside of North America!

Regulatory professionals today are under intense pressure. Without thinking, you may write blunt comments on Post-it notes, send personal emails on the organization's computer, or write comments to colleagues that can be misinterpreted. If the organization is sued, these documents can become evidence. They could be used to embarrass you and the organization. In this interactive virtual class, you will have the opportunity to analyze improperly written documents and revise them so they will reflect the reader’s true intent. You will leave the session with ideas for protecting yourself and your organizations from unwelcome surprises. After completing the virtual class, you will be able to:

  • Recognize who can be held liable under the law
  • Distinguish between fact and opinion
  • Identify who should not be writing opinions on regulatory issues
  • Recognize how Post-it notes can cause trouble for organizations during a lawsuit
  • Identify words that will attract the attention of prosecutors or plaintiffs’ lawyers
  • Recognize the dangers of writing casual emails on the organization’s computer

Please note that this workshop will be recorded and available for registered participants until 22 February 2022.


Pricing Amounts & Deadlines

1 November 2021 – 27 December 2021: Member $150.00 | Non-member $175.00

28 December 2021–  27 January 2022: Member $175.00 | Non-member $200.00


This virtual program is a component in the RAPS Certificate in Effective Communication. To earn the certificate, professionals in the regulatory field need to complete five 90- to 120-minute virtual classes that include:

1. Business Writing for Regulatory Professionals: Making it Easy

2. Dangerous Documents: Avoiding Land Mines in Your Records and Emails

3. Strategies in Meetings: Achieving Your Objectives

4. Conflict Resolution and Negotiation: Effective Tools and Techniques

5. Talking to Decision Makers: What to Say and How to Say It

[Learn More]



Nancy Singer

Nancy Singer is President of Compliance-Alliance LLC. She is on the faculty of George Washington University School of Medicine and Health Sciences. She presently teaches classes for FDA Staff Colleges and FDA District Offices, Previously, she served as Special Counsel for the Advanced Medical Technology Association. For her efforts to improve communication between the government and the regulated industry, Nancy received Vice President Gore’s Reinventing Government Hammer Award and the FDA Commissioner’s Special Citation. She began her career as an attorney with the United States Department of Justice doing litigation for FDA enforcement cases. Subsequently she was a partner at the law firm of Kleinfeld Kaplan and Becker. Nancy is a retired commander in the Naval Reserve.

Kelly Gerstenberg

Kelly Gerstenberg is the director of education and professional development at the Regulatory Affairs Professional Society (RAPS) where she oversees the selection, development, delivery, and evaluation of synchronous educational programs. Prior to joining RAPS, she served as the director of program delivery and events at ASCD, and previously managed educational workshops while at the American Association of Pharmaceutical Sciences. She holds a bachelors degree from the University of Virginia and a masters degree in Education and Human Development the George Washington University.


Cancellation Policy

RAPS reserves the right to cancel this program at its sole discretion. RAPS will not be responsible for travel or other costs incurred due to cancellation. 

All cancellation requests must be submitted in writing to support@raps.org. Cancellations will receive a full refund minus a 20% administrative fee. RAPS is unable to accept cancellations by phone. 

Paid registration substitutions may be accepted with written approval from RAPS for requests received before the start of the event. To transfer a registration, email support@raps.org with the event title, name of the original registrant and the contact information for the new attendee. 


Proof of Attendance

RAPS will send an electronic letter or a certificate of attendance following the workshop.



Contact the RAPS Support Center:
Call +1 301 770 2920, ext. 200 (8:30 am–5:30 pm EST, Monday–Friday) or email support@raps.org  

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