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Talking to Decision Makers: What to Say and How to Say It

RAC Credits
Virtual Programs
Thursday, 13 January 2022 (8:00 AM) - Thursday, 13 January 2022 (9:30 AM) Eastern Time (US & Canada)

Do you know how to make yourself an invaluable asset to senior leadership and executives?

Executives are busy. They have too many things to do, and not enough time to do them. When they come to work, they have their time planned out. When one of their employees requests a meeting, the executive expects the employee to explain the issue clearly, and what he/she needs to do. Employees who are able to communicate succinctly are considered assets to an organization and get rewarded with promotions and outstanding performance reviews.

During this high-energy, interactive virtual program learn how to prepare and describe an issue in 30 seconds using the “What”, “So What”, “Now What” pattern. After the presentation, you will be paired with two other participants and given the opportunity to practice applying the concepts with other attendees using your webcam.

At the conclusion of the virtual class, you will be able to:

  • Identify traits that demonstrate credibility
  • Recognize the importance of being able to succinctly present an issue
  • Use a template to create and organize a short talk
  • Deliver the short talk and apply techniques to keep the listener engaged
  • Recognize areas to work on when preparing talks in the future
  • Employ effective strategies when responding to difficult questions

Please note that this workshop will not be recorded.

Pricing Amounts & Deadlines

19 November 2021 –  13 December 2021: Member $195.00 | Nonmember $230.00

14 December 2021–  13 January 2022: Member $230.00 | Nonmember $270.00

This virtual program is a component in the RAPS Certificate in Effective Communication. To earn the certificate, professionals in the regulatory field need to complete five 90- to 120-minute virtual classes that include:

 1. Business and Regulatory Writing: Making it Easy

2. Dangerous Documents: Avoiding Land Mines in Your Records and Emails

3. Strategies in Meetings: Achieving Your Objectives

4.Conflict Resolution and Negotiation: Effective Tools and Techniques

5. Talking to Decision Makers: What to Say and How to Say It

[Learn More]


Nancy Singer

Nancy Singer is President of Compliance-Alliance LLC. She is on the faculty of George Washington University School of Medicine and Health Sciences. She presently teaches classes for FDA Staff Colleges and FDA District Offices, Previously, she served as Special Counsel for the Advanced Medical Technology Association. For her efforts to improve communication between the government and the regulated industry, Nancy received Vice President Gore’s Reinventing Government Hammer Award and the FDA Commissioner’s Special Citation. She began her career as an attorney with the United States Department of Justice doing litigation for FDA enforcement cases. Subsequently she was a partner at the law firm of Kleinfeld Kaplan and Becker. Nancy is a retired commander in the Naval Reserve.

Kelly Gerstenberg

Kelly Gerstenberg is the director of education and professional development at the Regulatory Affairs Professional Society (RAPS) where she oversees the selection, development, delivery, and evaluation of synchronous educational programs. Prior to joining RAPS, she served as the director of program delivery and events at ASCD, and previously managed educational workshops while at the American Association of Pharmaceutical Sciences. She holds a bachelors degree from the University of Virginia and a masters degree in Education and Human Development the George Washington University.

Cancellation Policy

RAPS reserves the right to cancel this program at its sole discretion. RAPS will not be responsible for travel or other costs incurred due to cancellation. 

All cancellation requests must be submitted in writing to Cancellations will receive a full refund minus a 20% administrative fee. RAPS is unable to accept cancellations by phone. 

Paid registration substitutions may be accepted with written approval from RAPS for requests received before the start of the event. To transfer a registration, email with the event title, name of the original registrant and the contact information for the new attendee. 

Proof of Attendance

RAPS will send an electronic letter or a certificate of attendance at the following the workshop.


Contact the RAPS Support Center:
Call +1 301 770 2920, ext. 200 (8:30 am–5:30 pm EST, Monday–Friday) or email  

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