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Welcome to the Virtual Event/Webinar help page.  This page is to provide you with tips and information to ensure a successful experience with RAPS Virtual Events or Webinars.  If you need emergency assistance, please select the Chat button on this page and our technical staff will assist you.

We are here to help you!

I get an error message or cannot complete the installation of the software:

  1. Check your internet connection.  Sometimes blips in a connection can cause a download problem.
  2. Try re-downloading the software by clicking on the meeting link again or entering the URL in your browser.
  3. Try re-starting your computer.  Sometimes there are services that may have not started correctly.  A re-start may fix that.
  4. Try using the mobile app of the software for the meeting as an alternative.
  5. If you have some time, contact your IT help or check GoToWebinar's support for additional troubleshooting.

I can't hear anything:

  1. Check your audio source by going into the audio settings in GoToWebinar.  You can test your output audio there to make sure it's pointing to the speakers you want it to.
  2. Try re-downloading the software.
  3. If you're using a headset, unplug and plug the headset back in.
  4. Check your audio settings for your PC by going into Audio Settings.
  5. Try re-starting your computer.

I hear an echo:

  1. It's likely that someone has two mics receiving the audio.  Chat with your meeting host to let them know.
  2. If you're using a headset, unplug and plug the headset back in.
  3. You may have two mics or two speakers both receving audio.  You only need one.  If you're using your headset, make sure your PC is not also allowing input.  Check your audio source by going into the audio settings in GoToWebinar.  Mute your PC audio if you're using a headset.
  4. Change your audio to the dial in option and dial in with your phone.

I can't see anything:

  1. Your viewer window may be minimized.  Find the GoToWebinar icon which is typically a blue daisy and right or function click to maximize.
  2. The host may have not shared anything yet.  Chat with them using the chat option to let them know.
  3. Exit and re-download the GoToWebinar software.

Still need help?  Chat with us!