The RAPS store will be under maintenance Saturday, 29 February between 6 AM and 12 PM EST. Store functionality may be unavailable at times during this window.
We apologize for any inconvenience caused during this time.

ESSENTIAL DUTIES AND RESPONSIBILITIES: 
The Member and Customer Experience Specialist provides support to RAPS stakeholders. He/she communicates with members, customers and volunteers; enters and pulls data; and work closely with the team to assist with the promotion of membership benefits and support of volunteer engagement. This position supports community growth and high-quality customer service. The candidate’s success will be defined by their ability to prioritize and manage their flow of work and communicate well with internal and external stakeholders. He/she will have a team-mentality and thrive on supporting that moves a diverse number of programs and services.

Membership Support Responsibilities:
  • Process elements of member engagement campaign including chapter marketing emails, member communications, and assist in developing new opportunities to create a positive member experience from recruitment through retention.
  • Assist in identifying prospective members through internal and external events, volunteer participation, lapsed member lists, and job board submissions, and search for new avenues and venues to recruit prospective members;
  • Execute regular pull of membership database reports to evaluate and track membership and ensure execution of the membership on-boarding and renewal processes;
  • Support member engagement campaign and assist in developing new opportunities to create a positive member experience from recruitment through retention;
  • Responsible for ensuring that the RAPS website and promotional materials accurately reflect current membership and program information and make updates as necessary; 
  • Support content creation for UnderRAPS newsletter and other member engagement channels.
  • Other job-related duties as assigned.
  • As part of a small office team, you will be expected to bring your innovative ideas and positive energy into the work environment, actively support the success of your co-workers and our members, and contribute your ideas to the strategic development of the organization.
  • Other job-related duties as assigned.

Qualifications:

Preferred:
  • Experience in marketing or membership, preferably in non-profit association setting

Required:
  • Dedication to providing a superb customer service experience through articulate, personable and diplomatic communications including both oral and written communication;
  • Adept at multi-tasking and working on multiple projects under deadline pressures;
  • Ability to anticipate constituent needs including creative problem-solving skills;
  • Enjoy working with people;
  • Excellent organizational skills and very detail-oriented;
  • Self-starter who works well in small groups;
  • Familiarity with and prior use of databases, web-based, and social networking tools in a business setting.

Education and/or Experience:

Required:
  • Minimum of a bachelor’s degree;
  • 3-5 years of office experience.

Please submit cover letter, including salary requirement, along with your resume to:

Human Resources
hr@raps.org