The RAPS store will be under maintenance Saturday, 29 February between 6 AM and 12 PM EST. Store functionality may be unavailable at times during this window.
We apologize for any inconvenience caused during this time.

The Member and Customer Experience Specialist provides support to RAPS stakeholders. He/she communicates with members, customers and volunteers; enters and pulls data; and work closely with the team to assist with the promotion of membership benefits and support of volunteer engagement. This position supports community growth and high-quality customer service. The candidate’s success will be defined by their ability to prioritize and manage their flow of work and communicate well with internal and external stakeholders. He/she will have a team-mentality and thrive on supporting that moves a diverse number of programs and services.

Membership Support Responsibilities:
  • Process elements of member engagement campaign including chapter marketing emails, member communications, and assist in developing new opportunities to create a positive member experience from recruitment through retention.
  • Assist in identifying prospective members through internal and external events, volunteer participation, lapsed member lists, and job board submissions, and search for new avenues and venues to recruit prospective members;
  • Execute regular pull of membership database reports to evaluate and track membership and ensure execution of the membership on-boarding and renewal processes;
  • Support member engagement campaign and assist in developing new opportunities to create a positive member experience from recruitment through retention;
  • Responsible for ensuring that the RAPS website and promotional materials accurately reflect current membership and program information and make updates as necessary; 
  • Support content creation for UnderRAPS newsletter and other member engagement channels.
  • Other job-related duties as assigned.
  • As part of a small office team, you will be expected to bring your innovative ideas and positive energy into the work environment, actively support the success of your co-workers and our members, and contribute your ideas to the strategic development of the organization.
  • Other job-related duties as assigned.


  • Experience in marketing or membership, preferably in non-profit association setting

  • Dedication to providing a superb customer service experience through articulate, personable and diplomatic communications including both oral and written communication;
  • Adept at multi-tasking and working on multiple projects under deadline pressures;
  • Ability to anticipate constituent needs including creative problem-solving skills;
  • Enjoy working with people;
  • Excellent organizational skills and very detail-oriented;
  • Self-starter who works well in small groups;
  • Familiarity with and prior use of databases, web-based, and social networking tools in a business setting.

Education and/or Experience:

  • Minimum of a bachelor’s degree;
  • 3-5 years of office experience.

Please submit cover letter, including salary requirement, along with your resume to:

Human Resources