Regulatory Affairs Professionals Society (RAPS)

Digital Support Specialist, Rockville, Maryland

Be part of a dynamic and innovative technology team! RAPS, a very prestigious health / Bio / Pharma, non-lobbying global organization headquartered in Rockville, Maryland has an immediate need for a Digital Support Specialist. RAPS offers an extremely generous benefits package, flexible work schedule, 25 days PTO, ten paid holidays, office closure between Christmas and New Year’s, convenient to metro location, Metro Smartrip subsidy or free parking, Health Reimbursement Account, comprehensive insurance and 403b match.

This position serves a critical role in achieving the organizations strategic priority of delivering innovative solutions, valuable and accessible education, and professional development experiences to the profession, while empowering a community environment focused on interactions, relationships, and knowledge sharing.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

This position is responsible for setting up and maintaining RAPS digital solutions primarily including, but not limited to, event registration and related online logistics and technical support and maintenance for live and virtual events and related solutions. Create and maintain processes and procedures, working with the education team, to assist in collection of content and logistical information for event setup and management in AMS, CMS, and related event systems. Provide virtual and live meeting support for digital solutions. This position may require travel for live events. This position works within the technology team but works across departments, including the education events team to support the digital needs of events in alignment with the organization’s overall strategic goals. As part of the technology team, this position will also provide additional digital technical support as needed. This position reports to the Director, Technology.

Responsibilities include:

  • Manage and maintain event setup process in digital systems for live and virtual events
  • Coordinate with stakeholders and vendors to set up technical needs related to event registration and online content
  • Provide technical support to staff, speakers, and attendees during live and virtual webcast and workshop events
  • Support customer service efforts to support of events
  • Generate digital reports on registration and work with marketing to connect systems for outreach efforts
  • Create and improve processes and procedures to improve internal and external digital event information and setup processes
  • As a member of the technology team, gain knowledge and cross-train to provide backup as needed
  • Collaborates on testing and evaluation for technology implementations

EXPERIENCE AND EDUCATION:

Required Skills/Technical Experience:

  • Tech savvy! Someone who has a high level of comfort using many types of digital technology. Additionally, we look for someone with the ability to look beyond obvious solutions and experiment with different approaches to solving problems to logically troubleshoot technical issues.
  • Understanding of advanced HTML and online content platforms with a willingness to learn
  • Experience in virtual and live meeting registration systems
  • Ability to calmly work under pressure in stressful situations during live events
  • Ability to multi-task and work in a fast-paced environment and have a willingness to help
  • Attention to detail and process adherence
  • Quick adaptation to process changes as needed
  • Ability to work independently, self-learner
  • Top-notch capability to communicate in a non-technical manner and work well with others
  • A two-year college degree, or completion of a specialized certification or licensing, or completion of specialized training courses, or comparable job experience
 
Please submit cover letter along with your resume to our HR Department at hr@raps.org

It is our duty to provide and maintain a workplace that is free of known hazards. To safeguard the health of our employees and their families from infectious diseases, such as COVID-19, all staff are currently working remotely.