Manager, Chapter and Volunteer Relations, Rockville, Maryland

Very prestigious health / Bio / Pharma, non-lobbying global organization headquartered in Rockville, Maryland has an immediate need for a Director of Membership. RAPS offers an extremely generous benefits package, flexible work schedule, 25 days PTO, ten paid holidays, office closure between Christmas and New Year’s, convenient to metro location, Metro Smartrip subsidy or free parking, Health Reimbursement Account, comprehensive insurance and 403b match.

This Manager position serves a critical role in achieving the organizations strategic priority of delivering valuable and accessible learning and professional development experiences to the profession, while empowering a community environment focused on interactions, relationships, and knowledge sharing.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The position oversees the work of RAPS’ volunteer-led component network, providing operational, logistical and strategics support in the execution of local activities that fuel member and community engagement. This role strategically manages the volunteer lifecycle, utilizing existing platforms to track and report performance metrics while connecting members with meaningful engagement opportunities that drive the mission. This role is also responsible for ensuring compliance with RAPS business models and manages day-to-day chapter and volunteer communications.

Responsibilities include:

• Provide operational support to volunteer chapter leaders in the delivery of professional development and networking activities of all formats, while ensuring a positive experience for all stakeholders. This includes volunteer management, creation of promotional language, and logistical support/facilitation for 50+ chapter-led activities throughout the year.
• Manage the annual chapter application and assessment process to promote sustainable and strategic growth of the LNG/Chapter network. Produce annual chapter assessment matrix to guide strategic planning at the regional/local level.
• Serve as the primary POC for volunteer opportunities to both internal and external stakeholders. Work cross-departmentally to further develop the volunteer development and orientation program to expand volunteer capacity.
• Responsible for planning and executing the annual Chapter Management operating budget.
• Ensure compliance and efficiency with all chapter and volunteer support policies and procedures, implementing appropriate changes, as necessary.
• Coordinate and lead quarterly touchpoints with chapter leaders through appropriate channels to nurture relationships and maintain levels of engagement.
• Manage the HL Volunteer Portal to create meaningful volunteer opportunities across the organization and produce annual reporting on volunteer metrics to track performance against strategic objectives.
• Plan and execute appropriate volunteer training programs—including the Volunteer Leadership Summit—to increase individual volunteer capacity.
• Execute chapter sponsorship deliverables and provide strategic guidance on recruitment and future offerings.
• Collaborate cross-departmentally to introduce new and innovative engagement activity formats that build community at the local level and reinforce member value.
• Work cross-departmentally to develop volunteer tools and resources that provide guidance for generating consistent engagement in regional and or topic focused online communities.
• Maintain appropriate business rules and SOPs.

EXPERIENCE AND EDUCATION:Required Skills/Technical Experience:

• 3+ years of experience working with volunteers, preferably with chapters or in a general membership role with an association
• Understanding of the issues and challenges in working with an international membership, particularly chapters and volunteers
• Strong interest and skills in working in a cross-functional team environment
• Ability to develop and interpret qualitative and quantitative data
• Experience and skills in guiding/mentoring volunteers

• Keen ability to cultivate and grow relationships/partnerships
• Member-focused, service-oriented approach to dealing with external stakeholders
• Excellent internal/external written and verbal communication skills
• Strong budget management, project management and analytical skills
• Sound judgment and ability to make tough decisions
• Strong, proactive, solutions-based approach to problem-solving
• Goal-driven, multi-tasker with an attention to detail who thrives working in a fast-pasted, dynamic environment
• Proficiency with Microsoft Office; familiarity with Impexium AMS and webcast/Zoom platforms preferred
• Bachelor’s degree or a combination of education and experience which demonstrates the necessary skills and expertise required for the position